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Users Loop helps SaaS teams communicate with customers, capture feedback, and deliver world-class support - while replacing multiple expensive tools with one affordable platform.
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Users Loop is a customer feedback management platform for SaaS teams that need to communicate with customers, capture feedback, and deliver support—while consolidating multiple tools into one platform. It’s designed to help teams collect and organize customer insights, understand who is providing feedback, and use that information to improve products and customer experience.
The platform supports feedback capture through customizable in-app widgets, adds context like user and page details, and helps teams prioritize feedback using analytics and customer intelligence. Users Loop also provides shareable product roadmaps so teams can translate feedback into actionable planning and keep customers informed.
Install in-app feedback widget
A team embeds Users Loop’s customizable widget into their product to capture feedback from relevant pages.
Review context and prioritize items
Feedback is organized with automatically detected context, then prioritized using analytics and customer intelligence.
Turn insights into roadmaps
Teams use collected insights to plan product decisions and publish shareable roadmaps for customers.
Users Loop is intended for SaaS startups and support/product teams that want a single workflow for customer communication, feedback capture, and product planning. It’s especially useful when feedback is coming from multiple sources and needs to be organized and acted on.